For Disability Living Allowance (DLA), Employment Support Allowance (ESA) and other entitlements administered by the department for Work and pensions (DWP), an extra process was introduced from 28th October 2013.
Now, anyone wishing to appeal to Tribunal, for example after a refusal of DLA or an award that may be too low, must request a Mandatory Reconsideration from DWP first. The intention is that at least some appeals will be settled at this more straightforward stage, rather than having to go through the process of Tribunal.
For ESA, the rules have also changed so that for some claimants, ESA will not be paid until later in the appeal process than occurred before the changes.
The decision letter from the DWP, about what has or has not been awarded, should have in it, or with it, information about how to appeal, which has to be done within a month of the date of their decision. If the claimant then does request a Mandatory Reconsideration, a different decision-maker will look at it, who may telephone for more information. If after this reconsideration, the claimant still wants to go to tribunal, the tribunal will need a copy of the reconsideration letter, in order to go ahead.
For more details click here (links at the bottom of the page for how to appeal).